Privacy Policy

1. Who We Are

Shockwave Garage Door Repair ("Shockwave," "we," "us," or "our") is a garage door repair and installation company serving Austin, Texas and surrounding communities including Round Rock, Cedar Park, Pflugerville, Georgetown, Buda, Kyle, Leander, and Lakeway. Our website address is shockwavegaragetexas.com. You can reach us by phone at (512) 799-1245 or through our contact page.

2. Information We Collect

We collect information you provide directly when you:

• Submit a service request or quote form (name, phone number, email address, service address, and description of your garage door issue)
• Contact us by phone or email
• Leave a review or testimonial

We also automatically collect limited technical data when you visit our site, such as your browser type, referring URL, and pages visited, through standard web server logs and analytics tools. We do not use this data to identify you personally.

3. How We Use Your Information

We use the information we collect to:

• Schedule and perform garage door repair or installation services
• Respond to your inquiries and provide customer support
• Send appointment confirmations and follow-up communications
• Improve our website and services
• Comply with applicable laws and regulations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Information Sharing

We may share your information only in the following limited circumstances:

• Service providers: Third-party vendors who assist us with scheduling, payment processing, or communications, subject to confidentiality agreements
• Legal requirements: When required by law, court order, or government authority
• Business transfers: In connection with a merger, acquisition, or sale of all or substantially all of our assets

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Customer service records are typically kept for three years following the last service date.

6. Cookies and Tracking

Our website may use cookies and similar technologies to improve site functionality and analyze traffic. You can control cookie settings through your browser preferences. Disabling cookies will not prevent you from using our site but may affect some functionality.

7. Your Rights

You may request access to, correction of, or deletion of personal information we hold about you by contacting us at (512) 799-1245 or through our contact page. We will respond within a reasonable time frame.

8. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected such information, please contact us so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: